Politique de remboursement

Refund Policy – Royal Trench Coat
Our Commitment: Warranty Service and "One-Year Quality Guarantee"

We have full confidence in every product we manufacture. To ensure your peace of mind, we offer the following:

A comprehensive one-year warranty starting from the date of delivery. Should any manufacturing defects arise during this period, we will replace the product for you free of charge.

If you have any questions or concerns, please feel free to contact us—our friendly team is always here to help.

Considering a return? We are here to assist you.

If you wish to return the product within the 45-day trial period, please follow these steps:

Contact us via email (support@qq328230792@gmail.com). We will listen to your feedback and guide you through the return process.
If we are unable to resolve the issue together, we will send you return instructions based on your region, directing you to the nearest return processing center.
Please use a shipping service with tracking capabilities so that both parties can monitor the package's status.

When returning the item, please ensure it is placed back in its original packaging along with all accessories (packaging, tags, attachments, clear bags, tools, etc.) and that all items remain fully functional. Please include your order number to facilitate a speedy refund process.

Shipping costs to our processing center (the nearest location designated for your region) are the customer's responsibility. While we recommend using a tracked shipping service for peace of mind, you are free to choose any courier. We cannot process a refund until the returned item has been received and inspected. Important Note:

Returns made without prior authorization or sent to unauthorized addresses do not qualify for our "45-Day Guarantee"; such returns will be refused and may incur additional charges.

This is because every return must reach a designated processing center to undergo safe sanitization, inspection, and registration in accordance with applicable hygiene and compliance standards.

To ensure you remain eligible for a refund, please wait until our team provides the correct authorized return address for your region before shipping any items back. Manufacturing Defects

If your product develops a manufacturing defect, we will immediately provide a refund or replacement. Normal wear and tear, water damage, or accidental damage are not considered manufacturing defects; therefore, we may not be able to offer a refund in such cases.

After the 45-Day Period

The 45-day window is designed to give you ample time to experience the benefits of the product. Return requests made outside this period generally do not qualify for a refund. If we receive an unauthorized or late return, we will send the item back to you (a small handling fee may apply to cover postage).

Non-Returnable Items

For health and safety reasons, the following items are non-returnable once sold:

Extended Warranty Plans

Upon receiving your return, we will inspect it within 5 to 7 business days. If the item meets our return criteria, we will issue a refund to your original payment method. Please allow a few extra days for your bank or card issuer to process the transaction and for the funds to appear in your account.

If you haven't received your refund yet:

Check your bank or credit card statement.
Contact your card issuer to inquire about processing times.
Email us—we would be happy to help you check the status of your refund.

Returns Under Warranty and Potential Fees

In certain situations (e.g., if the product has been used), a cleaning and sanitization fee may apply. If an order is cancelled or the package is refused after shipment: Shipping with tracking (non-refundable): $20; Carrier return fee: $20; Warehouse reprocessing fee: $15. Total: $55.

If an order is cancelled after delivery (and the packaging remains unopened): Shipping with tracking: $20; Return shipping (at your expense): $10–$20; Warehouse reprocessing fee: $15. Total: $35 (plus your return shipping costs).

Goodwill Replacements and Special Solutions

In certain special cases—including delivery disputes, loss after delivery, or issues falling outside standard coverage—we may offer a free replacement as a one-time goodwill gesture. Any free replacement provided is not eligible for the "45-day trial period," nor is it eligible for a refund or return.